Update: Read Ning’s response in the comments.
I hope, now that Ning network creators are all paying customers, we’ll have a greater collective voice and more impact on the choices Ning makes.
Ning Customer Service Issues
However, I saw complaints about Ning customer service on Twitter and Facebook, and with my Ning Sign-Up Glitch help ticket (00D8cCLt.5004BTxme) open since August 6, it seems to me that we’re off to an inauspicious start. Even though network creators have found a temporary work around, it does nevertheless behoove Ning to respond to us and address this type of problem.
I assume that Ning is coping with a record number of inquiries due to its transition to new pricing, and that Ning’s customer service is backed up. Still, this situation doesn’t bode well, since an email to network creators explaining the situation would’ve demonstrated Ning’s transparency and bolstered our confidence in the company’s management.
I myself recently launched a new Ning social networking site, and I stand behind Ning’s latest initiative. However, I ask you, isn’t it only fair that Ning should match the greater financial commitment of its network creators with a corresponding service commitment on its side?
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