Larry Brauner

The Case for Social Media Marketing

It is becoming increasingly more difficult and more expensive to reach potential customers using mass media. That’s one reason why so many marketers are turning to Web 2.0 social media marketing.

Not only do marketers want to reduce their advertising expense, they also want to connect more directly with people and learn how to better serve their target market.

Social media marketing is especially attractive to small business owners operating on modest budgets, since most social networking sites and other social media sites are generally free to use.

Steep Learning Curve

They read a story such as Beyond Blogs in the June 2nd issue of Business Week, and they rush off to embrace Web 2.0 social media unprepared for the steep learning curve that lies ahead.

The social media landscape is uncharted and sprawling. Social media sites are vying for your attention, and searching the Internet for advice turns up sharply conflicting recommendations.

Need for Mentor

Clearly you need a mentor, somebody smart and knowledgeable with especially strong communication skills. You should find somebody with whom you feel comfortable, because you’ll definitely be getting to know each other. Picking a mentor is difficult.

Effective Communication #1 Challenge

Once you find your mentor mastering essential social media marketing skills will be difficult. To get fully up to speed might take a year or even longer.

That is the bad news.

In my opinion, the hardest part of social media marketing training is learning effective communication, i.e., to write, speak, listen and persuade well and in a professional manner.

There are certainly plenty of technical challenges to overcome, but by far communication is the chief obstacle new social media marketers face. If you happen to have the right mix of communication skills, you’re way ahead of most newcomers.

Your mentor can teach you personal and business branding, online social networking, blogging, video marketingsocial bookmarking, SEO and other important skills. He or she can also critique your communication style, but it will be you who will connect directly with your target market and build vital business relationships.

Get Started Now and Learn as You Go

Now the good news.

You don’t have to master every skill, dot every “i” and cross every “t” before getting started.

Find a good mentor to guide you, jump in and get your feet wet. Learn by doing.

As Mike Litman always says: “You don’t have to get it right, you just have to get it going.”

Your results will serve as feedback to help you to make the necessary corrections along the way… and that is good news.

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Larry BraunerEven people who don’t go online and don’t understand social networking have heard of MySpace or Facebook, names that might conjure up fears of predators or identity theft.

However, that’s not my point.

My point is that MySpace and Facebook are so much talked about that they have pretty much become household names, and serious business networkers have or ought to have a presence at MySpace, Facebook and Linked In — and at other major social networking sites.

Many of the important online networking sites are listed for your convenience:

There are also industry specific sites. For example if your business is real estate related, consider joining ActiveRain Real Estate Network and Wanna Network, if you don’t already belong.

To find business networking sites specific to any industry, try plugging the industry name and the words “networking sites” into your favorite search engine.

But wait, the story doesn’t end here.

Smaller and newer business networking sites also deserve to be included in your online portfolio. After all, less can be more.

When Diane Hochman Zigs, I Zag

My Private ClassroomDiane Hochman, the founder and director of My Private Classroom for Marketers, often instructs, “Don’t Follow the Flock”. When others are zigging, you zag.

Diane is a Web 2.0 social media rock star. Many people follow her every move. They go where she goes. They do what she does. They zig when she zigs, and they zag when she zags.

People like Diane Hochman and Mike Dillard have their own flocks. Since I don’t want to follow the flock, nor live in somebody’s shadow, when Diane and Mike zig, I zag.

When they’re hanging at Facebook and Twitter, I’m chillin’ at one of the newer smaller sites such as Sta.rtUp.biz, a site that caters to small business entrepreneurs, or Natural Networkers, a social networking site for proponents of attraction marketing.

I might also be list building at Direct Matches or schmoozing at Yuwie, since they are not.

I think you get the general idea. It fits in with my online social networking strategy and my personal branding strategy. It’s common sense. I have plenty of room to maneuver.

You too might be best off charting a different course than your competition or industry leaders.

Choosing Business Networking Sites

There are many possible criteria for choosing business sites. However, at the end of the day it’s largely a matter of trial and error.

Nevertheless, let me share a few of my considerations with you. Perhaps I’ll share more in a future blog post.

Some social networking sites are funded by membership fees, some by advertising, and some by a combination of the two. I mainly prefer advertising supported sites. I’m not reaching out to a very elite crowd.

I do admit, I’m a paid Executive Member at Direct Matches since 2005. I highly value the package of services they provide for a modest monthly fee, and I appreciate Bill Weber’s personal touch. You may prefer to join Direct Matches for free.

It is the only social site I pay to use at the present time. The other sites I use are either ad supported or offer free memberships that I find suitable.

Some networking sites make it easier to connect than others. I like to reach out to a large audience and prefer sites that make it easy for me to do that.

I like to be able to browse and add friends or contacts by demographic characteristics or by geographic location. When sites offer that option, it’s great. When they don’t, I look to a site’s groups or clubs to find people in my target market.

I recommend that you explore Ning social networking sites. While they do not support demographic browsing, but they are nevetheless very useful for business networking.

Short Lived Networking Feature

Some new social networking sites let me send mail to all my contacts or to all members of groups to which I belong. I love this capability and use it effectively without abusing or spamming.

I like to let lots of people know about my new blog posts. If I didn’t have a blog, I’d send links to useful information and thereby build my relationship with fellow members.

Unfortunately, as a networking site grows, spammers inevitably move in and ruin it for everybody. It’s impossible to keep a step ahead of them, so all sites eventually limit or eliminate this wonderful feature.

Don’t Let Spammers Ruin Your Day

I don’t like spammers and wish they’d stick with safelists or classified ads, but I don’t let them ruin my day, nor do I let them dissuade me from using any particular social networking site.

If I can cope with tailgaters and drivers who cut me off on the highway, I can surely cope with spammers.

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Larry Brauner

I cannot be everything to everybody.

I know I can’t.

I realized that a long time ago. I’ve learned to choose who I want to be to the people who matter most to me.

Business Analysis Example

I’m a business analyst. There are lots of business analysts in the world, but how many of them specialize in marketing and customer analysis like I do? Very few indeed.

And how many rely as heavily on intuition and instinct as I do? Even fewer.

Looking for somebody to do your P&L analyses? Not me. Go talk to a finance type. There are tons of them with MBA degrees waiting to hear from you.

Want to assess a takeover target? Again, not me. Go find somebody who’s into merger and acquisitions to help.

Need to track your marketing or determine how much your customers are worth? Now that is me. Give me a call, and I’ll talk your head off for hours about customer acquisition and customer retention, because that’s definitely my thing.

Network Marketing Example

I admit it. I’m also a network marketer.

I have lots of expertise in online social networking at social networking sites, blog marketing and search engine optimization. I was networking online way before it was cool, and I’m continuously sharpening my blogging and SEO skills.

Do I know the three foot rule? Of course I do, but so does everybody else in the network marketing business.

Can I make a list of family, friends and acquaintances? You bet I can — I’ve done it more than once — but is there one successful networker who can’t?

On the other hand, how many network marketers are Internet savvy? How many of them prospect and network online and enjoy it as I do?

Breaking Away from the Pack

I like to learn from teachers such as Diane Hochman and Mike Dillard, because they too have broken away from the pack. As Diane often says, “When people are zigging, you have to zag.” She’s a lady I want to get to know much better. That’s a big reason why I joined My Private Classroom.

By the way, if you would like to develop strong social networking, social marketing and personal branding skills, read My Private Classroom Opens to Public.

Blogging Example

A reader recently complained that my articles were neither timely nor did they provide information she couldn’t have found elsewhere online.

I basically told her that intelligent and thought-provoking were more important to me than timely. Here too I’ve chosen a focus that works for me.

My Personal Brand Management Approach

The point of this post is that I’ve narrowed my focus, so that I could escape the crowds and stand out more readily. I’ve defined my market, so that I can dominate it.

I prefer to be a leader in my carefully selected fields rather than an also-ran in larger more broadly defined competitive categories.

Avis might have been #2 in the car rental industry, but when they said, “we try harder”, they re-positioned themselves as #1 in car rental customer service.

Redefine Your Market

Do you sell mortgages? Travel? Nutritional products?

Here’s some food for thought. How can you position yourself so that people will see you and think of you as a leader in your market and remember you when they are ready to buy?

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Larry BraunerOur blog marketing and search engine optimization series is under way.

In this ongoing series we are looking at blogs and blogging in connection with several online marketing channels:

Quite obviously blogs are not laid out sequentially like a book. Even if you write in sequence, your material will be presented to the blog’s reader in reverse sequence. Therefore, I created this post to organize my blogging articles into a handy table of contents.

This is a good place to mention that I’m not writing a textbook or an all-encompassing reference on blogging and blog marketing. Rather, I’m raising issues that could be critical to your success and sharing my thoughts and opinions about them.

There are many books and blogs that deal extensively with the details of blogging, business networking and search engine marketing. I love reading such books, and as we progress, I’ll tell you about many of them.

Disclaimer

I am not giving you business direction or assuming any measure of responsibility for your business decisions. While I believe that my ideas are sound, it is you nevertheless who will determine your path and assume full responsibility for your business results.

Blog Marketing Articles

Top Reasons Why I Blog
Top 10 Blogging Success Factors
Don’t Make This Mistake
Narrowing Blog Focus
Blogging and Search Engine Marketing
Blogs and Blogging for Fun and Profit
Blog Marketing
Before You Begin Blogging
Creating a Home for Your Blog
Web Hosting for Your Blog
To Blog, or not to Blog, that is the Question
My Personal Branding Strategy

Search Engine Optimization Articles

Keyword Research Paying Off Big
Website or Online Presence?

Blog Monetization

Blogs and Blogging for Fun and Profit

This page will be updated frequently. To return here again, bookmark the page in your browser or on your desktop —  or look for the Blog Marketing SEO Training link on the blog’s sidebar.

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Larry Brauner

The decisions you make and the actions you take before you set up your marketing blog are at least as important as the steps you take once your blog is up and running.

Proper planning can help you avoid many false starts and much backtracking.

Start by asking yourself basic marketing questions such as these:

  • How will you monetize your blog? For ideas refer to Blogs and Blogging for Fun and Profit.
  • What will you sell?
  • Which are your target markets?
  • Can you reach them through advertising? Offline business networking?
  • Can you connect with them at social networking sites such as MySpace, Facebook, Direct Matches, Yuwie or Ryze? While you’re building credibility with the search engines, you can use online social networking and forums to enlist subscribers and readers for your blog.
  • What can you write about in your blog or what other content can you offer that will attract them?
  • Which keywords are they searching for that are relevant to your project?
  • Which keyword searches can you realistically compete for?
  • How will you position your products and brand yourself?

Asking these questions up front will make it possible to develop a coherent plan of action, and we will consider them in coming weeks.

You will need to choose a home for your blog, and that raises another key question.

Will you join a blogging community such as Blogger.com or Wordpress.com — or will you host your blog independently? I explain in Creating a Home for Your Blog why serious bloggers usually prefer to host their sites independently, and later we’ll look at what that entails.

And you will also need to evaluate your marketing and technical skills. Where are you on the learning curve? What will it take to get up to speed? Will you require some amount of personal guidance to get off to the right start?

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Larry Brauner

Blogging and Personal Branding

Personal blogs and business blogs often factor into the marketing mix of both large and small businesses.

Blogging is interactive and enables direct communication with the customer or end user, a subtle form of business networking.

Blogging as a form of networking is not as direct as attending a meeting of a chamber of commerce or a small business association — nor does it replace online social networking at social networking sites. However, it builds credibility while refining and reinforcing the blogger’s personal or corporate brand image.

Search Engine Optimization

As I stated in Top Reasons Why I Blog, “Blogging endears me to the search engines.”

Search engines love to deliver fresh content to their clientele, and that’s what blogs are all about. Each blog post creates new content for search engines such as Google to sink their teeth into.

Search engines send visitors. Some of those visitors become readers and bond with the blogger and his or her company or cause.

Make Money Blogging

This bond presents opportunities.

For example, when bloggers are looking directly to monetize their blogs, as is very often the case in the world of blogs, their readers are often redirected to another site or to a sales page to purchase an endorsed product or service.

This transition is easy once a trusting relationship has been created between blogger and reader.

To learn how to make money blogging, my previous post, Blogs and Blogging for Fun and Profit, is a good place to start.

We’ll continue to explore the relationship between blogging and search engine marketing.

Be sure to visit the Blog Marketing and SEO Training page.

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Larry Brauner

Do you want to draw people to you? The right people?

Then why clutter your social networking pages with high bandwidth graphics and auto-playing videos?

These may be a form of self-expression, but they slow your page’s download and do little to showcase you as a person.

Consider cutting down on your high-bandwidth low-content stuff. Instead write a meaningful story or provide important information about yourself.

What would you like me to know about you? Use your profile page to tell me.

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Larry Brauner

Most social networking sites provide several ways to communicate, and depending on circumstances, one way may be more suitable than another.

Let’s discuss and compare the most common communication forms:

  1. Comments, guestbook entries or testimonials
  2. Private messages
  3. Bulletins or notices
  4. Blogs or web logs

Comments tend to be overused by most networkers. They are popular because they aren’t intrusive, they’re public, and because they link back to the poster’s page.

Comments have several drawbacks to consider:

  • They aren’t suitable for personal messages which might embarass the recipient.
  • They aren’t suitable for commercial messages. Comment spam is a major annoyance on networking sites.
  • They can easily go unnoticed or unread if the recipient doesn’t require comment pre-approval.

Comments are great for gaining exposure and for creating back links to your page. They are also good for giving kudos.

Private messages tend to be underused by most networkers. Perhaps they’re afraid to intrude. Perhaps they’re using comments for some good reason and go on to use them for all their correspondence. Or perhaps they’re just going along with the rest of the herd.

Private messages ought to be used every time you desire direct communication. Messages will get opened and read. Do not use private messages for spam. If you have a commercial message, get explicit or implicit approval to send it.

Bulletins are useful when you have a very large number of friends or contacts. Theoretically, they allow you to reach out to all of them with one post. Unfortunately bulletins easily scroll out of view before they can be viewed, and unlike private messages, recipients can easily ignore them.

A possible solution is to use your blog to supplement your bulletins and other communications.

Spam is tolerated more in bulletins than in comments or private messages, but you should neverthelsss avoid it. Put unsolicited commercial messages in your blog, if anywhere.

Your blog is a public forum for your ideas and a place for public dialog, and your blog brands you in the mind of your readers.

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