Larry BraunerI launched @WelkinCapital and a Facebook page for Welkin Capital Group, a top broker of residential and commercial mortgage loans, located in New York City.

The process is still fresh in my mind, so I thought it would be worthwhile to share a bit of my thinking about the Twitter part of it with you. I prefer to leave Facebook for another time, as I haven’t discussed Twitter with you in quite a while.

Twitter Lists
Here then are ten Twitter social media marketing ideas for you to consider when you set up a new Twitter business account:

  1. Write Your Twitter Business Bio - Write a bio that is pleasant and easy to read. Use your principal keyword phrases so people searching for them can find your Twitter business profile. Appending your own personal Twitter @username will be appreciated by your visitors. For an example of this, please see @WelkinCapital.
  2. Your Twitter Profile Link - Link to your website or blog. However, if you don’t have a website, or your website isn’t ready to receive visitors, consider using your LinkedIn profile or Facebook page instead. In any case, for best results, the page you link to should be relevant and well-designed – absolutely not a sales pitch.
  3. Your Twitter Profile Picture - It makes sense on a business profile to use your organization’s logo. If you don’t have a logo, get somebody to help you create it.
  4. Tweet Before You Follow - Add half a dozen well-thought-out tweets to your business account before you start following other users from it and before you start promoting it. Otherwise, you might look like a spammer, and that would be awful.
  5. Feather the Nest - Follow the new business profile from your own personal account and ask your colleagues to do the same. Visitors will feel more comfortable following it if a few others have led the way.
  6. Update Your Personal Twitter Bio - Since Welkin is in the real estate industry, I added “real estate” to my @larrybrauner bio. This will attract real estate oriented followers to my profile who will then learn about Welkin when I retweet Welkin updates. Use this strategy if it makes sense for you.
  7. Promote Your Twitter Business Profile - Place links or widgets on your website, blog, social networking sites, etc.
  8. Follow Targeted Twitter Users - Target Twitter users using Twitter Grader search, Twellow categories and Listorious Twitter lists, in that order. If you follow relevant people, and your Twitter profile is set up properly, most will follow you back.
  9. Follow Back Relevant Users - Many Twitter users will follow you. Follow back those who are relevant. Ignore those who aren’t. They will unfollow you before long. Block obvious spammers.
  10. Influence - Use your personal Twitter and other social media  influence whenever feasible to support your Twitter business account.

I hope you will find these Twitter tips helpful as you set up your new Twitter business account or enhance an existing account.

Please subscribe and comment. :-)

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Larry BraunerI envisioned when launching my social media consulting practice spending my time creating and executing traffic generating and branding strategies using a wide range of social media sites. I did not envision spending my time optimizing clients’ websites and blogs.

Your Website or Blog

What I found, however, was that clients’ websites had not been designed to appeal to visitors and convert them into subscribers or customers, nor were they set up to attract search engine traffic.

This problem concerned me very much. As I’ve written numerous times, the core of a social media marketing campaign is always your website or blog. Consequently, I decided to offer a full range of services to help clients make more effective use of the web.

Social Media and Web Marketing in Action

Welkin Capital GroupI was asked very recently to market the website of Welkin Capital Group, a high-end real estate finance company. When I accepted the assignment, I knew that my work would encompass more than social media and search engine optimization. It would include a total website makeover, as well.

The transformation of Welkin’s website has been dramatic. The best way to appreciate the changes we made is to compare the new website to the old website. We still plan to add a newsletter and a blog but already, the new site has a better look and feel, more room to maneuver, additional content and a social component.

While working on the Welkin site’s new design, we began optimizing the site’s content for search engines — and for human visitors too:

  • During the first six weeks, March 7, 2010 to April 17, Welkin received 51 unique search engine visits from 25 search terms.
  • During the next six weeks, April 18 to May 29, the company received 152 unique search visits from 63 terms.

We’re still working on the website’s content. Writing and tweaking content is an ongoing aspect of web marketing.

If you’re interested in real estate, you can follow Welkin on Facebook and Twitter.

Conclusion

Your main takeaway from this article:

Web marketing begins with your website or blog, the core of your web presence, and without which your social media marketing plan isn’t complete and cannot succeed.

Please subscribe to Online Social Networking and leave a comment telling me what’s on your mind. :-)

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Larry BraunerTo what extent do you benefit from social bookmarking sites in your social media projects?

Paul Chaney, author of The Digital Handshake, reveals in his recent article, Social bookmarking’s place in the marketing spectrum, that surprisingly few social media marketers understand and use social bookmarking sites.

Social media practitioners seem to be unaware that social bookmarking sites can send traffic and help them make important connections, and they also seem to be unclear about how social bookmarking sites really work.

I myself only dabbled in social bookmarking until recently. I submitted my own articles exclusively to a variety of social bookmarking sites and gained very little benefit from my efforts.

Using Social Bookmarking Sites Effectively

In December, I joined Business Week’s Business Exchange and adopted a very social and spam-free strategy. In 12 Tips for Using Business Week’s Social Bookmarking Site, I detailed the approach that I had developed for using Business Exchange. This approach has since served as a prototype my use of other social bookmarking sites as well.

Thanks to my change of strategy, I now receive nearly 1,000 visits per month to  my blog from social bookmarking sites, and the number of visits keeps growing. I’ve also met some wonderful people.

The following are 10 tips for using social bookmarking sites effectively:

  1. Focus on a small number of social bookmarking sites. Don’t take on more sites than you can easily manage.
  2. Look for social bookmarking sites that are appropriate for your particular niche.
  3. Bookmark only high-quality relevant content that’s genuinely worth sharing with other site members.
  4. Don’t bookmark only your own content, since doing so is spammy.
  5. Always be on the lookout for additional content to share.
  6. Bookmark frequently enough that fellow members can get to know you.
  7. Look for opportunities to engage and help other members both on and off the social bookmarking site.
  8. Abide by the policies and norms specific to each of social bookmarking sites you join. Take the time to learn how to use each site by reading articles and watching what others are doing. When in Rome, do as the Romans do.
  9. Help grow each of your favorite social bookmarking sites by inviting your friends and colleagues to become members.
  10. Be patient. Make adjustments as necessary. Rome wasn’t build in a day. (You probably didn’t realize that the Romans even used social bookmarking sites.)

My Favorite Social Bookmarking Sites

I invite you to join the social bookmarking sites where I’m currently active:

  • Business Exchange - As the name implies, this social bookmarking site is business oriented. It attracts high caliber business users and members of the info elite. I believe that site improvements are on the drawing board or underway.
  • StumbleUpon - This site is suitable for all niches. To use it, you need to download and install the StumbleUpon toolbar.
  • Amplify - This site is also for everybody and is a good syndication site too. Download and install the Amplify bookmarklet for easy bookmarking.

I also invite you to subscribe to my blog and to share your thoughts about social bookmarking sites in the comment area below. :-)

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Larry Brauner
I’ve already written about different types of SPAM, the reasons people SPAM, and alternatives for SPAM free marketing.

In this article I look at four kinds of social media SPAM, or anti-social media marketing as I sometimes call it.

I also share several ideas for coping with social media SPAM. Although we cannot stop SPAM, we can try to mitigate its effects.

  1. SPAM Messages - These are the unsolicited commercial messages sent to your Facebook inbox, appearing in your Twitter replies, or plaguing you on other social networking sites. You should block the scoundrels, and report them too if they appear to be really awful.
  2. Comment SPAM - These are ads or links on your profile pages, blogs, forums or guest books. Beware of innocent looking blog comments such as “Great post. Keep up the good work.” The commenter is only looking for the link back to his site which most blogs (including mine) do provide. Require approval of all comments and use a SPAM filter (such as Akismet for Wordpress blogs) to help you with the job.
  3. Social Bookmarking SPAM - This is when someone bookmarks only his or her own content on bookmarking sites (such as StumbleUpon or Sphinn) which prohibit this. Be careful not to do this yourself.
  4. SPAM Blogs - These are blogs that aggregate search results (for profitable keywords) using feeds from services such as Google Alerts, and then publish these search results. They exist in order to spam search engines and other blogs and boost their own sites’ search results. If you have a blog, you’ll receive comment SPAM from them indicating that they’ve linked to you. They hope to get a juicy link back from you. If your SPAM filter fails to kill off their comments, be ruthless and do it yourself.

Creating SPAM blogs is often called autoblogging by the spammers.

In a November 2006 article, What is Autoblogging and How Does It Work?, Gobala Krishnan stated:

No matter how good you get at autoblogging, you’re never going to produce high quality sites that attract a loyal fan base using autoblogging methods. Nothing beats content that is original and written by a human being.

Couldn’t have said it better myself. ;-)

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Larry Brauner
Connecting on social networking sites with family and friends requires little forethought or planning. The most popular social networks are easy enough to figure out, even without instruction manuals.

Most of us would agree that social networking sites are easy to use for casual networking.

On the other hand, reaching out to your target audience on social networking sites requires both planning and an appreciation of the fine points of each site. Social networking sites are not easy to use when it comes to marketing.

Facebook in particular is one social networking site that even experienced marketers struggle with, especially using profiles, pages, groups and apps in an appropriate and effective manner.

She Purged All of Her Friends on Facebook

Recently, I was contacted by a Facebook connection who happens to be some kind of celebrity. She was migrating her thousands of friends from her profile to her fan page, so that she could remove them from her profile.

At first glance, this is the Facebook equivalent of unfollowing all your friends on Twitter. However, you realize that it’s even more extreme once you think about it.

Removing her friends on Facebook, she gave up her access to their profile information and status updates. Either she was desperate for privacy :-P or hadn’t adequately considered the consequences or didn’t care much about connecting with the fans who were following her.

Separating Business from Personal on Facebook

Yesterday, a marketing friend informed me that he was trying to separate “business from personal” on Facebook. He had set up a fan page and asked me to send people there rather than to his profile.

He also informed me that he was “trying to get to 100 members, so I could get a vanity URL” and asked if I had any suggestions.

This same friend is working on attracting his target audience to his Ning social networking site which may partially justify his separating business from personal on Facebook. Nevertheless, connecting as Facebook friends offers so many excellent networking opportunities that one can’t fully justify passing it up.

Furthermore, his difficulty reaching 100 fans for his page is a sign to me that perhaps he’d be better off starting by building a base of Facebook friends from which he could later draw members for his page.

In Conclusion

A feature on one of the social networking sites may attract you, such as the ability to have an unlimited number of fan page members on Facebook, but it’s critical to carefully weigh the pros and cons of each strategy and tactic.

With Facebook groups for example, you can only have 5,000 members, but you can send group messages directly to the inboxes of all those members. That capability may be more useful to you that having unlimited members.

A modest investment of time speaking with an online social networking or social  marketing expert could dramatically increase the value of the subsequent time you spend marketing on social networking sites. ;-)

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Larry Brauner
I read an excellent article this afternoon in the Wall Street Journal by Jessica E. Vascellaro about the declining role of e-mail in our day-to-day communication, as services like Twitter, Facebook and lots of other social networking sites continue to grow in popularity.

According to Ms. Vascellaro, we obviously still use email. However, email was better suited to the way we used the Internet in the past, when we’d go online intermittently to read our messages.

“Now we are always connected, whether we are sitting at a desk or on a mobile phone. The always-on connection, in turn, has created a host of new ways to communicate that are much faster than email, and more fun.”

E-mail MarketingIf more of our attention is being directed toward social media and away from email, is there a future for email marketing?

The success of email marketing depends on our ability to efficiently reach our target markets via their email inboxes. As people increasingly turn to social media, and internet service providers apply more aggressive spam filtering, email marketing becomes less viable.

Just last night, a friend messaged me on Facebook saying that she was “shifting over from an e-newsletter to blogging,” and that she was looking for a little advice.

Email marketers want to know how to react to the trend toward social media and social marketing.

Advice for Email Marketers

Here are seven tips for coping with the decline in email communication:

  1. Act Now - Don’t sit on the sidelines like your old media friends. There are still plenty of newspaper publishers scratching their heads wondering what they’re going to do about their failing businesses.
  2. Diversify - Adopt a variety of new social marketing channels, but do not discontinue your email marketing campaigns. Build on your past successes.
  3. Stay Cool - Don’t overreact. Email communication isn’t going away any time soon. Gradually make adjustments and find the allocation of resources that delivers you the best ROI.
  4. Learn Social Media - There are many social marketing resources and a fairly steep social media learning curve. Either make social media training a priority for yourself and stick with it or find someone to whom you can delegate or outsource all or part of it.
  5. Learn SEO - Learn search engine optimization as well, or again, delegate or outsource it.
  6. Keep Testing - Just as you’d test different lists or advertising copy, test different social media venues and content to determine what works for you, and what doesn’t. Be flexible.
  7. Get Help - Even if you do decide to educate yourself, look to social media and web marketing experts for help along the way. Their guidance will save you much time and money in the long run.

I still use my email autoresponder to communicate with many of my blog subscribers. However, email accounts for only 2% of my total blog traffic. Google, Entrecard and Twitter combined account for about 80%, and all other sources add to the remaining 18%.

I will have more to say on email marketing and on list building in future articles. I suggest meanwhile that you read List Building Paradigm Shift which I wrote at the beginning of the year.

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Larry BraunerIn Social Marketing Leverage, I stated that the Internet gives us the ability to transfer information with relative ease and enables a great variety of online tools to provide us with a virtual type of leverage.

In this article, I discuss another physical phenomenon, that of momentum, as it applies to the non-physical social marketing process.

MomentumMomentum is the impetus of an object or a process, its tendency to remain in motion. If you’ve ever skated or cross-country skied, you’ve enjoyed momentum or gliding. :-)

When riding in a car or bus that stopped short, you were thwarted by momentum as the vehicle stopped, but you kept going. :-(

Most of the time, we don’t want to lose momentum. We’ve worked up some speed, or we’re highly productive — and we want it to continue.

Losing Physical Momentum

In the physical world, these factors can cause us to lose our momentum:

  • Collision - Its outcome is generally hard to predict and is often catastrophic.
  • Friction  - Air, water and even our own brakes slow us down or stop us completely.
  • Turning - To avoid collision, negotiate speed bumps or alter our final destination, we must brake partially or completely to change our direction.

Losing Social Media Momentum

In our non-physical social marketing work, the same factors contribute to our loss of momentum and productivity:

  • Collision - Hitting the proverbial brick wall. A major plan is flawed, we accidentally delete all of our Twitter followers, or our Facebook account is phished. My advice in Social Marketing Leverage to “develop good contingency plans for when Murphy’s Law does strike” applies here and to all aspects of our lives.
  • Friction - Indecision, multitasking, working at home while the kids are seeking attention, working at the office while a co-worker in the next cubicle is blabbing, slow social networking sites, associates who don’t keep their word, etc. These all tend to slow us down.
  • Turning - This is huge. Abandoning a blog, changing our branding strategy midstream and other false starts lead to directional changes that slow us down and cost both time and money.

Social Marketing Prescription

What is my prescription for preserving social marketing momentum?

Planning, focus and consistency.

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Larry BraunerAnother social media university, social media academy, guru or training program surfaces online nearly every day. Do we need these social media training programs? Are they worth our time and expense?

I’m old enough to remember the data processing boom of the seventies. There were more computer schools back then than social media gurus or social networking sites today.

Computers in those days weren’t as easy to use as they are today, and people were needed in companies that used them to program and operate them. Computer schools collected large sums to train people for potentially lucrative computer programming careers, but in the end, students were very lucky if they even got lower paying computer operator jobs.

Students weren’t aware that businesses much preferred college graduates with relevant degrees to fill programming positions over graduates of year- long programs. Computer schools were able to rake in large profits because they didn’t fully disclose the reality of the job market.

The same was true years later with medical billing. Schools and home study programs nurtured false expectations. The probability of finding assignments after completing a medical billing course was dismally low.

Making an Intelligent Choice

To determine whether a social media training program is worthwhile for you, answer the following questions as thoughtfully and honestly as you can.

  1. What are your needs and expectations? Stop and reflect. What are you looking for? To change careers? Broaden your marketing skills? Build your brand? Have fun? Earn extra money? Getting clear about what it is you’re looking for is a sensible place to start.
  2. Can you partially or fully meet your needs by completing the course? In other words, does the course match your needs?
  3. Do the benefits of the course justify your investment of time and money? Unless your goal is to turn social media into a hobby that pays off emotionally, not financially, your course needs to help you develop money making skills that justify the cost. Please be wary of courses or systems that promise quick or easy results.
  4. How qualified are you to pursue the path you wish to take? Do you have the prerequisites to complete the course and follow through on your plans?
  5. Are you motivated enough? I’ve stated before that the  social media learning curve is steep, and results aren’t quickly obtained. You need the mindset of a marathoner to succeed. Look at your track record. If you can persevere over a long period of time and follow through, you might succeed. Otherwise, resist committing to a long-term social marketing plan.
  6. How qualified and reliable are the instructors? Do they walk the talk? Have they demonstrated the ability to do what you yourself would like to do? Can they provide references?
  7. Can you afford to lose your investment? If the course costs more than you can afford to lose, discuss your options with friends and advisers before making a decision. Listen carefully to their recommendations.

You should be able to apply the same or similar criteria to evaluate affiliate marketing, network marketing, search engine marketing or SEO courses.

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Larry BraunerA lever gives us the ability or leverage to move heavy objects with relative ease. Metaphorically speaking, the same is true of any tool that can empower us to perform a function more effectively.

The Internet gives us the ability to transfer information with relative ease, and it is also enables a great variety of online tools to provide us with virtual leverage.

Web-Based Tools

Here are six web-based tools that we’ve come to rely upon to save us time or money or to help us be more effective:

  1. Internet-based mail - e-mail, autoresponders and PDF Files
  2. Live communication - VOIP phone, chat and webinars
  3. Digital media - websites, blogs and micro-blogging sites such as Twitter
  4. Social networking sites - Facebook, Ning, LinkedIn, etc.
  5. Content sharing sites - YouTube, Flickr, StumbleUpon, Digg, Delicious, etc.
  6. Search engines - Google, Bing, etc.

I wouldn’t be surprised if you’ve had some experience with each of them, and this is a very partial list.

What Can Go Wrong

I probably don’t have to tell you that things don’t always go right. Here are the three obstacles that can most easily sidetrack you:

  1. Using the wrong tool - Download a large file using dial-up Internet, and by the time it finishes downloading, you’ll forget why to wanted it in the first place. Use a shabby autoresponder, and most of your e-mails will end up in recipients’ spam folders.
  2. Using the tool wrong - Social media tools and search engines have steep learning curves, and learning how to use them properly is typically a big undertaking. Misunderstand or misuse social media or SEO techniques, and your work can be set back by months.
  3. The tool breaks - Your Internet connection goes down for a week, your Facebook gets phished, or your blog gets corrupted. You’ll be pulling out your hair, unless of course you’re fortunate enough to be bald.

Many marketers contact me for help because they’ve been using the wrong tool or using the tool wrong.

An Ounce of Prevention

So — choose the right tools, learn to use your tools properly, and develop good contingency plans for when Murphy’s Law does strike — because it most certainly will, and at the worst possible moment.

What do you think?

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Larry BraunerI have already written List Building Using Ning Social Networks and List Building Using Twitter. I will want to revisit Ning and Twitter in the future. However, in this article I discuss the use of Facebook for building your list.

As explained in List Building Paradigm Shift, list building in today’s social media world is the process of acquiring and nurturing a rich and heterogeneous following across diverse platforms which include Rolodex, autoresponders, social networking sites and RSS feeds.

On Facebook, friends, page fans and NetworkedBlogs followers, all belong to your list, and all receive communications from you in one form or another.

If Facebook would enable you to have an unlimited number of friends, you could probably get along without fans and NetworkedBlogs followers. However, Facebook models itself after the real world and therefore limits you to 5,000 friends, presumably the exact size of CEO Mark Zuckerberg’s personal Rolodex.

Facebook does enable you to have any number of fans and followers. List building  on Facebook consists of acquiring and nurturing friends, fans and NetworkedBlogs followers belonging to your target audience.

Acquiring Friends

I covered a technique for targeting and connecting with friends on Facebook in Targeting and Connecting on the Top Business Networking Sites.

You find members of groups, fans of Facebook pages, and blog followers on NetworkedBlogs, all of which you consider relevant to your target audience, and you invite those members people — in a congenial manner, of course — to connect with you.

The more friends you have, the more your content is displayed to their visitors helping you get even more friends and followers.

Acquiring Fans

These are a few of the many ways to acquire fans for your Facebook page:

  • Place a Fan Box widget on your website or blog, so that your visitors can become fans with one click.
  • Post a message on your website or blog requesting that your visitors become fans.
  • Ask your Facebook friends to become fans. There is a “Suggest to Friends” link on your Facebook page.
  • Place advertisements, but take care to adhere to the Facebook guidelines for advertising fan pages.
  • Post outstanding content on your Facebook page that will spread virally on Facebook and attract new fans.

Acquiring NetworkedBlogs Followers

NetworkedBlogs is a Facebook application to promote your blog and acquire Facebook followers and blog subscribers.

Here are some ways in which I acquire NetworkedBlogs followers for my Online Social Networking blog:

  • I have a NetworkedBlogs widget on my blog’s sidebar.
  • I ask people on my blog, Facebook and other social networking sites to follow me.
  • I try to write useful articles so that friends of my Facebook friends and followers will start following me.

A Special Request

Please subscribe to my blog and follow it on NetworkedBlogs. I’ll do my best to write useful articles that you’ll enjoy, and to reply to your comments promptly and helpfully. :-)

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