Larry Brauner
As a business community, are we obsessed with return on investment? Is our preoccupation with measuring social media ROI counterproductive?

In this article I look at social media from what might be a novel perspective. I hope to convince you that social media use need not impact the bottom line over the short term, and that our belief that it ought to is impeding our progress.

I expect to provide a few other takeaways as well.

Are Marketing and PR Merging?

I was speaking with Jeffrey Cole, the marketing PR expert behind JJC Communications LLC, an agency using both social media and traditional public relations to achieve clients’ goals. Jeff authors the blog PR 101.

I asked Jeff whether he agreed with me that marketing and public relations were converging. He said he agreed, and that he believed advertising was converging with them as well.

Can You Put a Value on Reputation?

I saw a video and article posted by Chris Boyer, creator of the Hospital Online Marketing Education site on Ning and online marketing consultant at Healthgrades. Chris was discussing social media and the importance of his four R’s:

  1. Reach
  2. Relationship
  3. Reputation
  4. Return on investment

Regarding return on investment, Chris pointed out that measuring the ROI of social media was like trying to measure the ROI of a friendship.

I agreed with Chris’ assessment of social media, but let me ask you this question: What about measuring the ROI of your reputation? Could you possibly place a value on your reputation? I say no. Your reputation is invaluable.

Public Relations

Defining PR, the Public Relations Society of America states that PR “helps an organization and its publics adapt mutually to each other.”

The PRSA definition of PR implies relationship, Chris Boyer’s 2nd R of social media. Even the term itself, public relations, suggests relationship. The key word is relations. According to the Council of Public Relations Firms, public relations also:

  • “Builds and protects reputations.” Reputation is Chris’ 3rd R.
  • “Extends reach, frequency and the message of an advertising campaign.” Reach is Chris’ 1st R.

Marketing tends to revolve around cost per acquisition and ROI.  However, public relations relies on softer metrics, and since reputation is invaluable, PR almost never requires ROI justification.

Public relations and social media are a perfect pairing according to Chris’ four R’s.


According to the American Marketing Association, “Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.”

The key word in this definition is offerings. Nothing is mentioned about reputation, although communicating and exchanging seem to correspond to reach and relationship.

Given marketing’s basic orientation toward advertising offerings, an activity in conflict with social media, and that it tends to revolve around cost per acquisition and return on investment, marketing and social media might be incompatible.

There are marketing-related activities that are obvious exceptions.

Customer Relationship Management

Although customer relationship management and customer service are marketing functions, they differ from marketing conceptually.

CRM and customer service focus on relationships more than offerings and are tracked using soft metrics such as time to answer call, call length, first call resolution, sales, saves, etc.

Many attempts to interact with customers on Twitter and to broadcast limited-time offers to them have been successful.


Selling, according to Wikipedia, is “persuading someone to buy one’s product or service,” i.e., to buy one’s offerings, and relationship is certainly essential for selling success. However, the key word here is persuading.

Social networking sites such as LinkedIn can support the sales process and replace much less convenient offline meetings.

Social media prospecting, if done well, can open doors which have been closed until now. Perhaps though, the persuading part of selling will go more smoothly if taken offline.

One-to-one selling using business networking sites to make connections is working for many people.

Image Advertising

As I said above, marketing almost always requires ROI justification.

There are some marketing efforts that don’t directly increase sales. Big companies can advertise their brands like Coke and Pepsi in order to maintain parity and to create economic barriers to entry into their markets.

These marketing campaigns are brand and reputation centric, and as such the public relations function could presumably conduct the very same campaigns just as effectively.

Social Media Marketing

If social media is largely a public relations tool, then what is social media marketing or social marketing?

Social marketing is web PR as practiced by marketing people who hope (pray?) that their social media outreach will eventually spill over into sales and justify their efforts.

We as marketers find it difficult to admit to ourselves and to others that we’re engaged in PR, but we are.

Do our companies really need more PR?

Marketers have long understood the importance of listening to customers. Today social media facilitates useful dialogue with and understanding of both customers and prospects.

The Long Tail of Social Media

The Long Tail of Social MediaSocial media is an investment with a very long tail. The content we create and the relationships we build can continue to bring a return far into the future. The revenue in the ROI equation is the present value of future dividends arising from our social media investment.

Social media used wisely ought to pay off. We can’t yet say exactly how-so nor how-much-so, but we’ll never find out unless we remove the impediment to progress, our obsession with social media ROI.

I found 35 social media KPIs to help measure engagement on the web and think that you’ll like it. I’m regularly researching and bookmarking new articles for you on my new Bookmarks page.

Keep the faith.. and leave me your comment. ;-)

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Larry Brauner
I’ve already written about different types of SPAM, the reasons people SPAM, and alternatives for SPAM free marketing.

In this article I look at four kinds of social media SPAM, or anti-social media marketing as I sometimes call it.

I also share several ideas for coping with social media SPAM. Although we cannot stop SPAM, we can try to mitigate its effects.

  1. SPAM Messages - These are the unsolicited commercial messages sent to your Facebook inbox, appearing in your Twitter replies, or plaguing you on other social networking sites. You should block the scoundrels, and report them too if they appear to be really awful.
  2. Comment SPAM - These are ads or links on your profile pages, blogs, forums or guest books. Beware of innocent looking blog comments such as “Great post. Keep up the good work.” The commenter is only looking for the link back to his site which most blogs (including mine) do provide. Require approval of all comments and use a SPAM filter (such as Akismet for Wordpress blogs) to help you with the job.
  3. Social Bookmarking SPAM - This is when someone bookmarks only his or her own content on bookmarking sites (such as StumbleUpon or Sphinn) which prohibit this. Be careful not to do this yourself.
  4. SPAM Blogs - These are blogs that aggregate search results (for profitable keywords) using feeds from services such as Google Alerts, and then publish these search results. They exist in order to spam search engines and other blogs and boost their own sites’ search results. If you have a blog, you’ll receive comment SPAM from them indicating that they’ve linked to you. They hope to get a juicy link back from you. If your SPAM filter fails to kill off their comments, be ruthless and do it yourself.

Creating SPAM blogs is often called autoblogging by the spammers.

In a November 2006 article, What is Autoblogging and How Does It Work?, Gobala Krishnan stated:

No matter how good you get at autoblogging, you’re never going to produce high quality sites that attract a loyal fan base using autoblogging methods. Nothing beats content that is original and written by a human being.

Couldn’t have said it better myself. ;-)

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Larry Brauner
I read an excellent article this afternoon in the Wall Street Journal by Jessica E. Vascellaro about the declining role of e-mail in our day-to-day communication, as services like Twitter, Facebook and lots of other social networking sites continue to grow in popularity.

According to Ms. Vascellaro, we obviously still use email. However, email was better suited to the way we used the Internet in the past, when we’d go online intermittently to read our messages.

“Now we are always connected, whether we are sitting at a desk or on a mobile phone. The always-on connection, in turn, has created a host of new ways to communicate that are much faster than email, and more fun.”

E-mail MarketingIf more of our attention is being directed toward social media and away from email, is there a future for email marketing?

The success of email marketing depends on our ability to efficiently reach our target markets via their email inboxes. As people increasingly turn to social media, and internet service providers apply more aggressive spam filtering, email marketing becomes less viable.

Just last night, a friend messaged me on Facebook saying that she was “shifting over from an e-newsletter to blogging,” and that she was looking for a little advice.

Email marketers want to know how to react to the trend toward social media and social marketing.

Advice for Email Marketers

Here are seven tips for coping with the decline in email communication:

  1. Act Now - Don’t sit on the sidelines like your old media friends. There are still plenty of newspaper publishers scratching their heads wondering what they’re going to do about their failing businesses.
  2. Diversify - Adopt a variety of new social marketing channels, but do not discontinue your email marketing campaigns. Build on your past successes.
  3. Stay Cool - Don’t overreact. Email communication isn’t going away any time soon. Gradually make adjustments and find the allocation of resources that delivers you the best ROI.
  4. Learn Social Media - There are many social marketing resources and a fairly steep social media learning curve. Either make social media training a priority for yourself and stick with it or find someone to whom you can delegate or outsource all or part of it.
  5. Learn SEO - Learn search engine optimization as well, or again, delegate or outsource it.
  6. Keep Testing - Just as you’d test different lists or advertising copy, test different social media venues and content to determine what works for you, and what doesn’t. Be flexible.
  7. Get Help - Even if you do decide to educate yourself, look to social media and web marketing experts for help along the way. Their guidance will save you much time and money in the long run.

I still use my email autoresponder to communicate with many of my blog subscribers. However, email accounts for only 2% of my total blog traffic. Google, Entrecard and Twitter combined account for about 80%, and all other sources add to the remaining 18%.

I will have more to say on email marketing and on list building in future articles. I suggest meanwhile that you read List Building Paradigm Shift which I wrote at the beginning of the year.

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Larry BraunerAnother social media university, social media academy, guru or training program surfaces online nearly every day. Do we need these social media training programs? Are they worth our time and expense?

I’m old enough to remember the data processing boom of the seventies. There were more computer schools back then than social media gurus or social networking sites today.

Computers in those days weren’t as easy to use as they are today, and people were needed in companies that used them to program and operate them. Computer schools collected large sums to train people for potentially lucrative computer programming careers, but in the end, students were very lucky if they even got lower paying computer operator jobs.

Students weren’t aware that businesses much preferred college graduates with relevant degrees to fill programming positions over graduates of year- long programs. Computer schools were able to rake in large profits because they didn’t fully disclose the reality of the job market.

The same was true years later with medical billing. Schools and home study programs nurtured false expectations. The probability of finding assignments after completing a medical billing course was dismally low.

Making an Intelligent Choice

To determine whether a social media training program is worthwhile for you, answer the following questions as thoughtfully and honestly as you can.

  1. What are your needs and expectations? Stop and reflect. What are you looking for? To change careers? Broaden your marketing skills? Build your brand? Have fun? Earn extra money? Getting clear about what it is you’re looking for is a sensible place to start.
  2. Can you partially or fully meet your needs by completing the course? In other words, does the course match your needs?
  3. Do the benefits of the course justify your investment of time and money? Unless your goal is to turn social media into a hobby that pays off emotionally, not financially, your course needs to help you develop money making skills that justify the cost. Please be wary of courses or systems that promise quick or easy results.
  4. How qualified are you to pursue the path you wish to take? Do you have the prerequisites to complete the course and follow through on your plans?
  5. Are you motivated enough? I’ve stated before that the  social media learning curve is steep, and results aren’t quickly obtained. You need the mindset of a marathoner to succeed. Look at your track record. If you can persevere over a long period of time and follow through, you might succeed. Otherwise, resist committing to a long-term social marketing plan.
  6. How qualified and reliable are the instructors? Do they walk the talk? Have they demonstrated the ability to do what you yourself would like to do? Can they provide references?
  7. Can you afford to lose your investment? If the course costs more than you can afford to lose, discuss your options with friends and advisers before making a decision. Listen carefully to their recommendations.

You should be able to apply the same or similar criteria to evaluate affiliate marketing, network marketing, search engine marketing or SEO courses.

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Larry BraunerI have already written List Building Using Ning Social Networks and List Building Using Twitter. I will want to revisit Ning and Twitter in the future. However, in this article I discuss the use of Facebook for building your list.

As explained in List Building Paradigm Shift, list building in today’s social media world is the process of acquiring and nurturing a rich and heterogeneous following across diverse platforms which include Rolodex, autoresponders, social networking sites and RSS feeds.

On Facebook, friends, page fans and NetworkedBlogs followers, all belong to your list, and all receive communications from you in one form or another.

If Facebook would enable you to have an unlimited number of friends, you could probably get along without fans and NetworkedBlogs followers. However, Facebook models itself after the real world and therefore limits you to 5,000 friends, presumably the exact size of CEO Mark Zuckerberg’s personal Rolodex.

Facebook does enable you to have any number of fans and followers. List building  on Facebook consists of acquiring and nurturing friends, fans and NetworkedBlogs followers belonging to your target audience.

Acquiring Friends

I covered a technique for targeting and connecting with friends on Facebook in Targeting and Connecting on the Top Business Networking Sites.

You find members of groups, fans of Facebook pages, and blog followers on NetworkedBlogs, all of which you consider relevant to your target audience, and you invite those members people — in a congenial manner, of course — to connect with you.

The more friends you have, the more your content is displayed to their visitors helping you get even more friends and followers.

Acquiring Fans

These are a few of the many ways to acquire fans for your Facebook page:

  • Place a Fan Box widget on your website or blog, so that your visitors can become fans with one click.
  • Post a message on your website or blog requesting that your visitors become fans.
  • Ask your Facebook friends to become fans. There is a “Suggest to Friends” link on your Facebook page.
  • Place advertisements, but take care to adhere to the Facebook guidelines for advertising fan pages.
  • Post outstanding content on your Facebook page that will spread virally on Facebook and attract new fans.

Acquiring NetworkedBlogs Followers

NetworkedBlogs is a Facebook application to promote your blog and acquire Facebook followers and blog subscribers.

Here are some ways in which I acquire NetworkedBlogs followers for my Online Social Networking blog:

  • I have a NetworkedBlogs widget on my blog’s sidebar.
  • I ask people on my blog, Facebook and other social networking sites to follow me.
  • I try to write useful articles so that friends of my Facebook friends and followers will start following me.

A Special Request

Please subscribe to my blog and follow it on NetworkedBlogs. I’ll do my best to write useful articles that you’ll enjoy, and to reply to your comments promptly and helpfully. :-)

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Larry Brauner

I’ve written about the problem of spam both offline and online at social networking sites in How Do You Like Your SPAM? and Why Do People SPAM?

With this article, I’m delivering on the promise I made last week to discuss marketing channels you can use to promote yourself or your business — without ever resorting to spam.

Legitimate promotion alternatives fall primarily into these basic categories:

  1. Advertising - Expect to pay — unless you prefer getting marginal results, running around town, lurking in parking lots and posing for security cameras, all while schlepping around stacks of flyers and carefully avoiding people you know. Online, free advertising attracts people without money and spammers, although you may get good results with Craigslist. Offline advertising includes newspapers, magazines, direct mail, radio, television, offline directory listings and billboards. Online advertising includes Pay Per Click, e-zines and online directory listings. I do not recommend using banner ads. Advertising ROI will depend on the net lifetime value of each acquisition or conversion and the cost of each acquisition.
  2. Press Releases - If your business is newsworthy, or if you can create a newsworthy event, then you may be able to get some free exposure. Your press release needs to be well written in a suitable format and distributed either offline, online or both.
  3. Speaking and Contributing Articles - It is an accepted practice to establish your reputation and generate leads by speaking at meetings or contributing articles to journals. Don’t expect to get paid anything until you become a recognized expert in your field.
  4. Strategic Alliances and Joint Ventures - A business or list owner promotes your offer to his or her clients or e-mail list based on an agreement through which you both stand to gain. It’s not uncommon to give a joint venture partner all the profit from an initial product offering in exchange for helping you to add new contacts to your list.
  5. E-Mailing Your List - You can send relevant commercial messages to subscribers who previously opted into your database. Try to avoid using purchased lists. If you must, be sure you know with certainty that the subscribers agreed to receive offers from third parties. Be genuinely helpful and careful not to abuse your list.
  6. Search Engine Optimization - You’ll need a web site, and unless you’re an SEO maven, you’ll have to pay for SEO services. There’s more to doing effective search engine optimization than most people realize. However, SEO will be worth the trouble if it gets you ranked high up in the free organic search engine results that most searchers look at and care about.
  7. Social Media - Social marketing is similar in philosophy to speaking and article contribution mentioned above. You share online videos and articles to educate, inform and entertain people, and to build a relationship with them. If they want your product or service, they’ll be inclined to buy it from you, since they know you, and you’ve earned their respect. Your blog on a social networking site, a blogging community such as, or you own hosting, are good places to share your content. For ideal results, create and post new original content on a regular basis. If your content is geared toward your target market, then you’ll attract qualified customers to you and your site.
  8. Business and Social Networking - Networking is meeting new people and developing relationships with them. You can network at your local Small Business Association, Chamber of Commerce or BNI. I can go to Network Plus, a group in my area founded by Ted Fattoross. Online social networking is more convenient. You network from your computer at any of thousands of social networking sites. My favorites are Ning and Facebook. You build relationships by asking questions and getting to know people. Keep in mind that spamming doesn’t work at all, and exchanging business cards is no more than a cordial first step in starting a relationship.

I like the web marketing channels: my e-mail list, search engine optimization, social marketing and business networking. I coordinate them to benefit from the synergies between them.

Now it’s your turn.

Which methods do you use? Which ones are you hoping to use in the future? What challenges do you foresee?

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Larry BraunerCould it be that your website looks nice but fails to help you meet your web marketing objectives? Too often that is the case.

Lots of effort and expense went into building your site, but your return on investment is marginal or non-existent.

Here are possible reasons why your website isn’t generating leads or sales and some ideas that might help you correct the problems.

Too Little Website Traffic

Perhaps you lack an effective strategy for driving visitors to your site.

You set up your storefront but didn’t tell potential customers that you were in business, a mistake I often see both online and off.

Lack of traffic leads to lack of exposure for you and your offer or message.

Don’t assume that traffic will somehow find its way to you through word-of-mouth, search engines or otherwise. It rarely happens that way.

Generate exposure for your website offline via print advertising, direct mail, radio, etc. and online using social media, search engine marketing, search engine optimization and so forth.

Think big. You can dominate your niche, so don’t settle for less.

The Wrong Website Traffic

You have website traffic, but either your website traffic is not targeted or it’s poorly targeted, the result of using bad copy, selecting the wrong media, or choosing the wrong keywords.

For greater and more targeted website traffic, employ a good mix of research, analysis and experimentation.

Direct marketers have been using this approach offline since before you and I were born, and it works like a charm online as well.

Insufficient Stickiness

You have plenty of visitors, but they leave your website too soon.

Consider these questions:

  • Are you targeting the right website traffic?
  • Are your branding and message clear?
  • Are your pages too cluttered, or do you give your visitor too many choices?
  • Is your font hard to read? Try to avoid white on black in all your media, since it slows down your reader.
  • Is important content “above the fold?” Can visitors see your most important content without scrolling down?
  • Is your content up-to-date, relevant and interesting?
  • Do you use social techniques on your website to engage your visitors?

Poor Conversion

You have plenty of visitors who stick around but nothing happens.

Here are more questions to ponder:

  • Do you have a conversion strategy?
  • Does each of your pages have a call to action?
  • If not ready to buy, can your visitor join, opt-in to or subscribe to your site?

If you don’t have a lead capture mechanism and follow-up strategy, you’re leaving lots of money on the table.

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Larry BraunerYou may have tried without success to use Twitter as a marketing channel. Many marketers struggle with Twitter for one reason or another. It’s often because of where their Twitter leads.

Let me explain.


Spammers often follow myriads of random people on Twitter hoping that enough of them will follow back like sheep, or that they’ll click through the spammer’s profile link to view his or her offer.

However, too many marketers with good intentions adopt a similar strategy. They follow large numbers of targeted people but expect them to follow back without providing ample reason for them to reciprocate.

Getting and Staying Followed

People often ask me how I was able to get tens of thousands of followers. They’re hoping that I can point them to some magical system that will generate as many followers for them as I have.

I don’t use those types of systems nor do I recommend that you use them either. At best they match you up with large numbers of unresponsive followers.

Part of any outreach strategy includes following the people whom you would like following you. Life would be simple if each person you chose to follow reciprocated and followed you back.

While some Twitter users will follow back everybody, most of the ones who are desirable to connect with will be selective. They will follow you back only if they like what you’ve been tweeting or if they like you.

Unless your name is Oprah Winfrey, people will probably size you up based on some combination of your …

  • Username - Avoid the use of underscores (_) and numerals (0-9) if at all possible.
  • Name - Your real name is usually best.
  • Picture - Use a professional looking head shot or company logo.
  • Background - Use a layout that’s interesting and tasteful.
  • Location - Nothing dorky please!
  • One Line Bio - Mix professional and personal details. People search on profiles, so use carefully selected keywords.
  • More Info URL - Point to content that’s helpful and makes a good impression.
  • Privacy Settings - Don’t make your profile private if you want people to follow you. Marketers aren’t supposed to be secret agents.
  • Follower Count - It pretty much is what it is.
  • Follower Ratio - If you follow many more than follow you, you might look like a spammer. If you follow too few, you look unapproachable or like you don’t value two-way communication.
  • Tweet Count - All other things being equal, the more the better but again, it is what it is. Just make sure you post a half dozen representative tweets before you start following people. Fewer than that can be a big turnoff.
  • Tweets - You are what you tweet. What you tweet will be the single biggest success factor in your Twitter career. Refer to Tons of Great Twitter Resources or The Twitter Power System Review.
  • Retweets - Some Twitter users like to connect with people who are somewhat likely retweet their tweets.
  • Tweet Frequency - Some don’t like to follow people who tweet too often, as it tends to fill up their “timeline”.
  • Date of Last Tweet - If you stay away too long, your followers will start giving you the axe.
  • Personal Recommendations - It certainly helps to have fans to promote you, especially on what’s come to be known as #followfriday or #ff, which is actually every Friday.

With such a long list of criteria, it’s a wonder anybody gets followed or followed back. Fortunately people are looking for reasons to follow as much as to reject, and a reasonable effort on your part can be effective enough.

Web Marketing Strategy

As a marketer, the quality of your content off Twitter is as important as the quality of your tweets on Twitter.

You will use your “more info URL” and a portion of your tweets to reference your content, and your content will determine your marketing success with Twitter — and other social media initiatives as well.

It is this to which I refer when I ask, “Where does your Twitter lead people?”

Your Twitter, social networking sites such as Facebook and LinkedIn, blog and website all link together to create a web marketing strategy that builds your image, your community and ultimately your business.

Well written, produced, and placed content and skillful search engine optimization and social media marketing both on and off Twitter will enable you to achieve your key objectives.

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Larry Brauner

The long tail has recently become a major buzzword both in business and online.

The long tail concept is rather abstract, so it can help to look at concrete examples. Let’s look at examples from my blogging experience.

The Long Tail of the Search

I started publishing Online Social Networking in November 2007, and I installed Google Analytics to monitor, analyze and track traffic to my website.

My blog, as you can probably guess, has been search optimized for the keyword online social networking.

Out of 25,515 visits that were due to search engines, only 1,469 were searches for online social networking. The remaining 24,056 visits were based on 10,769 other search terms. 3,658 of those 10,769 were variants of online networking.

Fewer than 500 of the 3,658 search terms were used to find my site more than one time. These search terms each occurred very infrequently, yet in aggregate they accounted for a great proportion of my visits.

The Long Tail of Social MediaThe long tail of the search refers precisely to this phenomenon.

Most searches are based on all sorts of low frequency keywords. See the diagram to the left in which the yellow region under the curve corresponds to the long tail.

The Long Tail of ROI

I spend several hours writing each post on my blog and another hour or so bookmarking and promoting it. My hope is that people will come read the article and subscribe. Just to keep things simple, consider subscribing to be my return-on-investment.

A couple of hundred people, more or less, will visit within a couple of days to read my piece. Some will comment, and some will subscribe.

As I mentioned above, my blog is search engine optimized. I receive more than 100 visitors daily just from search engines. Over time each individual article on the blog will be read by a handful of search visitors per day. That’s not a large number, but it eventually adds up.

That’s the long tail of ROI: The small number of residual daily visits and subscriptions eventually match or surpass the initial surge of visits and subscriptions when the article is first written and posted.

The Allure of Social Media for Marketing

There are many aspects of social media that are appealing. It’s free. It’s social. It’s far reaching. However, the long tail aspect of social media I’ve described makes it especially attractive to savvy marketers.

Well written and keyword researched content remains online indefinitely and attracts an enormous number of search engine visits over time, a benefit not enjoyed using other media.

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Larry BraunerLet’s face it. Few people are writers. Even fewer are thought leaders or guru types.

What can a “regular” marketer do to stand out and make a strong impression in the social media space?

What if You’re Not a Thought Leader?

Thought leadership is probably not as important in social marketing as is keen interest and enthusiasm.

Certainly some degree of expertise in your niche is desirable and, as I indicated in The 80/20 Rule is readily attainable. However, what you feel about your product, service or brand may be as or more important than what you know.

Several months ago, a close friend suggested that I offer to help one of the U.S. political parties with their social media campaigns.

After serious consideration I decided against it. While I possessed the knowledge I would need to succeed, I was not aligned with that party’s views. Therefore my heart wouldn’t be in the right place to do the top notch work that would be required.

If you enjoy a subject and communicate confidently about it, people will respond favorably.

What if You’re Not a Writer?

Let’s suppose that you don’t write and don’t want to start. What can you do?

Here are a few options:

  • If you have a sizable business, you’ll have a person or a department to do the writing for you. Problem solved.
  • If you’re a small business or working on your own, outsourcing is an important option. You can hire a writer such as Ivo Jackson to develop your content or a virtual assistant such as Denise Griffitts to do all sorts of creative and technical things that you can’t or don’t want to do yourself.
  • On Twitter you can make small talk, post links to interesting content and “retweet” other people’s messages. I have written numerous articles on Twitter. Connect with me @larrybrauner.
  • You can use videos instead of text to spread your message. On YouTube you can create your own video blogs, and if you can sing like Susan Boyle, the sky’s the limit.
  • If none of these ideas work for you, you can use your voice and the voices of others. On Blog Talk Radio you can create your own Internet-based talk radio show blog.

Above all be authentic. As I’ve said before, social media marketing is about people, not companies or products.

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